Policies & Guidelines
We strive to make your event with us "trouble-free". We therefore post our policies upfront so that there isn't any miscommunications and that all of our clients are aware of how we handle our events with them.
Below are a list are some of them:
ALL PAYMENTS MUST BE MADE IN FULL NO LATER THAN 90 DAYS PRIOR TO YOUR EVENT!
If we do not receive payment-in-full by this time then we reserve the right to cancel your event and your deposit will be forfeited as compensation to us.
All events require a 25% non-refundable deposit to lock in your date! (Please pay by check, money order, cash or Paypal)
Pre-payments of events are always allowed. However, if the event is cancelled, we can refund only the balance already paid as long as it's 90 days PRIOR to the event. This will still allow us to have enough time to secure a replacement booking for your date.
ALL Pre-payments made on events that are cancelled LESS than 90 days before the event can not be refunded and will be our compensation for turning down other clients for your date.
Balances must be paid in the following manner:
INVOICES are available prior to or after your event. No INVOICES are made on-the-spot at any event.
All quotes & pricing are based on initial hours requested. No refunds can be given for events that may run shorter in length than scheduled.
Non-scheduled overtime rates begin after 15 min. of extra music played past event schedule end time. Our hourly overtime rate is the same as the original hourly quote of the event.
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We MUST have ALL itineraries, music requests, contracts (if applicable), special instructions, etc. within 1 week prior to the event date. This is to assure that we have an adequate timeframe to properly prepare for your event and to ensure all of the selected music requests will be available to the client.
If ANY of the above items are not submitted within the 1 week time frame then the client surrenders the right to have the event scheduled solely to their adherence and will thereby give us permission to handle the event and music requests in our own professional capacity.
We also REQUIRE that the client contact us within 1 week of the event to confirm that the event is still scheduled with us. We require a MINIMUM of 2 separate phone numbers/contact people so that we are able to verify the starting time and location of the venue.
If we are not contacted by the client within the above listed timeline requirements we reserve the right to decline our services for the event and the booking deposit and any additional payments will be forfeited by the client.
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